Payment Policy
The 5iveonline Store endeavors to determine the country from which you are purchasing and, if available, will display pricing in your local currency. If we do not offer pricing in your local currency, then prices displayed will be in Australian Dollars. On placing your order, you will be charged in your local currency (if available) or Australian dollars.
Goods sold in Australian dollars and shipped to an Australian address will INCLUDE GST in the prices shown.
Goods sold in Australian dollars or any other currency and shipped OUTSIDE Australia are for export and therefore EXEMPT GST. The price shown will EXCLUDE GST.
Goods purchased on the 5ive Internet site will only be sent to the purchasers’ delivery/postal address once name and address details have been verified.
The Merchant name 5ive will appear on your credit card statement.
Delivery Policy
Postage and Handling charges may apply. These are specified on any offer or order as it is processed.
Goods will be dispatched from our distribution centre within 5 – 7 working days. If stock is not readily available 5ive will notify you of the expected delay.
Your products will be delivered via the most suitable delivery method. If you are not home at the time of delivery your goods may be held by the freight/post company for your later collection.
Return Policy
Please select carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do.
You should return a copy of the invoice provided with the goods when shipped to you, along with the returned items and the reason for return.
Returns may take 2 weeks minimum to process and a credit notification will be sent by email. The above policy is not intended to override or limit your statutory rights in any way.
Security Policy
5ive Pty Ltd is very concerned about your security on the web.
At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the 5ive Pty Ltd – 5iveonline Store, will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.
You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the 5iveonline Store team with authorised access to that information. As noted your credit card details are not visible to the members of the 5iveonline Store team.
Intellectual property
The materials and products displayed and available for purchase on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of 5ive Pty Ltd and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of 5ive Pty Ltd. 5ive Pty Ltd does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.
If you have any further queries in regards to the 5ive Pty Ltd terms and conditions you can contact us by:
email: [email protected]
mail: PO Box 3055, Geelong West, VIC 3218, Australia
